When a claim hits, I stay in the file.
Marine, aviation, and high-consequence claims turn on facts, timing, documentation, policy wording, and stakeholder coordination. I help preserve and support the coverage position by organizing information, communicating clearly, and advocating within the insurance relationship from the first call through resolution.
Claims advocacy does not replace legal counsel, public adjusting, carrier claims handling, or required notice obligations. My role is to help organize information, communicate clearly, and advocate within the insurance relationship, subject to the actual policy language and facts.
For active claims, call directly. Do not rely on website forms for urgent notice. Bryce — 754-301-6157.
Do not rely on website forms for urgent notice.
Why the early days of a claim matter
Marine, aviation, and high-consequence losses do not behave like ordinary commercial property claims. The NTSB may open an inquiry. The USCG may open a Marine Casualty Investigation. Maritime law, war risk clauses, P&I jurisdiction, hangarkeepers custody, and contractual indemnity flowdowns can all start moving on day one, and many of the most important decisions happen in the first 30 days.
Generalist brokerage often hands the file off — the producer who quoted the account moves on, the service team routes the loss to a 1-800 intake, and the carrier's adjuster reads the wording without context. That sequence is hard to reverse once it starts.
I stay in the file from the first call through resolution.
What my claims advocacy actually looks like
You call me directly
Not a 1-800 number, not a claims portal, not a generalist service center. You call me, and I help get the file positioned quickly while early facts, documentation, and notice obligations are still fresh.
Stakeholders stay aligned
I help keep the insured, carrier, adjuster, surveyor, counsel, and other stakeholders aligned around the facts, policy wording, documentation, and timeline.
Denials and reservations of rights get reviewed
Denials, reservations of rights, and coverage limitations should be reviewed against the policy wording, facts, timeline, and documentation before the insured accepts the carrier's position.
Wording is read against the loss facts
Grants, exclusions, exceptions, endorsements, conditions, and definitions are reviewed against what actually happened. That is where coverage position is supported or challenged.
Communication stays on a cadence
Scheduled updates rather than silence between status reports — so the insured can plan around the file instead of chasing it.
The parts of a claim that move the outcome
Claim outcomes follow the wording, the facts, the timeline, and how the file is communicated. The areas below are where advocacy work usually has the most impact.
- Early notice and reporting cadence
- Documentation of facts, conditions, and timeline
- Policy wording, endorsements, and conditions review
- Reservation-of-rights and coverage-position review
- Stakeholder communication and sequencing
- Claim timeline and milestone tracking
- Coverage position relative to the facts and wording
Types of claims I work on
Generalized categories from across marine, aviation, aerospace, transportation, manufacturing, and high-consequence accounts.
Hull & Machinery Damage
Allision, collision, grounding, fire, sinking, mechanical breakdown — coordinated with surveyors and adjusters from day one.
Crew Injury — Jones Act / USL&H
Maritime workforce injuries where jurisdiction, classification, and venue drive the outcome.
Passenger Liability
Charter passengers, day-trip guests, paying passengers — including coordination with state regulators where applicable.
Cargo & Freight Loss
Ocean cargo, motor truck cargo, warehouse legal, and freight forwarder liability — including general average and salvage contributions.
Pollution & Environmental Incidents
Fuel spills, vessel pollution, USCG/EPA response actions, and downstream third-party damages.
Aircraft Incidents & NTSB Events
Hull losses, hard landings, ramp incidents, and investigations involving the NTSB, FAA, and manufacturer.
Products Liability & Recall
Component failures, airworthiness directives, grounding cascades, and recall expense across marine, aviation, and aerospace products.
Catastrophe & Storm Damage
Named storm, hurricane, and CAT property losses — including business interruption, contingent BI, and storm-plan compliance disputes.
Cyber & Social Engineering
Wire fraud, vendor impersonation, ransomware, and operational-technology losses on vessels, aircraft, and shop floors.
Six steps from first call to resolution
You call me
The first conversation is about the operation and the facts — what happened, who was involved, what notice has gone out, and what documentation already exists.
Wording and facts are reviewed together
Relevant policies, endorsements, and certificates are pulled and read against the loss facts before formal reporting where time allows.
The claim is reported with a clear narrative
How a claim is first reported affects reserves, coverage position, and adjuster assignment. I help frame the narrative based on the facts and the wording.
Stakeholders are coordinated
I help keep communication organized among the insured, carrier, adjuster, surveyor, counsel, underwriters, and other claim participants, while respecting each party’s role in the claim.
Coverage position is advocated within the wording
Coverage grants, sublimits, deductibles, and multi-policy interaction are pushed for the insured where the policy language supports it.
Updates continue through resolution
Scheduled updates until the file closes — followed by a post-loss program review so the same exposure can be addressed at renewal.
Claims advocacy does not replace legal counsel, public adjusting, carrier claims handling, or any required notice obligations under a policy. My role is to help the insured organize information, communicate clearly, and advocate within the insurance relationship, subject to the actual policy language and facts of the claim.
Talk to Bryce about your current program
Whether you have an active claim or want to understand how a future claim would be handled, the first conversation is direct.
Request a Specialty Program Review